FAQs | Everything You Need to Know About LF&E Healthcare Logistics

Frequently Asked Questions

What services does LF&E Temperature Controlled Logistics Offer?

LF&E provides temperature-controlled transportation services specialising in the pharmaceutical, medical, & healthcare industries. Our offerings include temperature-controlled transport, pharmaceutical logistics (such as homecare deliveries, healthcare logistics, clinical trial logistics, pharmaceutical distribution, and active pharmaceutical ingredients transport), critical cargo transport and haulage, and warehousing and supply chain solutions. To find out more, speak to a member of the team on 0845 64 30 138.

In which areas do LF&E operate?

LF&E offers nationwide coverage across the United Kingdom. Our head office is in Leeds, West Yorkshire, and we have 19 regional locations in total.

How does LF&E ensure the safety and compliance of transported goods?

LF&E adheres to the Good Distribution Practice (GDP) as recommended by the Medicines and Healthcare Products Regulatory Agency (MHRA). We implement Standard Operating Procedures (SOPs) for all business stages, conduct regular audits, perform temperature mapping and calibration of our vehicles every 90 days, and provide comprehensive delivery tickets with full journey temperature records.

What measures are in place for direct-to-patient (DtP) homecare deliveries?

LF&E offers confidential, temperature-controlled DtP specialist delivery services throughout the UK. Our modern fleet of unmarked vehicles is operated by highly trained, DBS-cleared drivers who undergo comprehensive induction programs, including confidentiality and data protection training. We provide time-specific delivery windows and ensure all drivers wear uniforms and carry photographic identification.

How can I track my shipment?

LF&E utilises state-of-the-art tracking technology, allowing clients to monitor their shipments in real-time. This system provides confidence in knowing the exact location and status of your goods throughout the transportation process.

What types of vehicles are in LF&E's fleet?

LF&E operates a fleet of over 350 temperature-controlled vans, all equipped with real-time tracking and temperature monitoring systems.

How can I contact LF&E for enquiries or to arrange a service?

You can reach LF&E by telephone at 0845 64 30 138 or via email at logistics@lfetransport.co.uk . Our head office address is Unit B, 2 Ripley House, Ripley Drive, Normanton, West Yorkshire, WF6 1QT, United Kingdom.

What is LF&E's approach to customer partnerships?

LF&E views each customer as a partner, respecting the importance of the goods entrusted to us. We assign a dedicated partner point of contact to manage and control day-to-day needs, supported by a trusted team focused on customer satisfaction.

What industries does LF&E Temperature Controlled Logistics serve?

LF&E specialises in temperature-controlled logistics for the pharmaceutical, healthcare, and medical industries. We ensure that all products are transported under strict regulatory compliance to maintain their integrity.

How does LF&E ensure temperature control during transport?

Our fleet is equipped with real-time temperature monitoring and temperature-mapped refrigeration systems. We also conduct regular calibrations every 90 days to ensure that all transported goods remain within the required temperature range.

What temperature ranges can LF&E vehicles accommodate?

LF&E vehicles can accommodate multiple temperature ranges, including:

Ambient: 15°C – 25°C
Chilled: 2°C – 8°C
Dual-Temperature: Supports mixed loads with both ambient and chilled compartments

Can LF&E handle urgent or same-day deliveries?

Yes, we provide same-day and time-critical transport services for pharmaceuticals, medical supplies, and other sensitive goods. Our fleet is strategically located across the UK and Ireland to ensure rapid response times.

Does LF&E offer storage or warehousing services?

Yes, we provide secure, temperature-controlled warehousing as part of our supply chain solutions. Our facilities meet GDP (Good Distribution Practice) standards to ensure compliance with regulatory requirements.

What qualifications do LF&E drivers have?

All our drivers are employed by LF&E and are fully trained in GDP-compliant transport and have undergone DBS checks. They also receive specialised training in handling temperature-sensitive products to ensure safe and compliant deliveries.

How does LF&E handle pharmaceutical returns?

We offer a pharmaceutical returns service that ensures returned products are handled securely and compliantly. Our processes follow MHRA (Medicines and Healthcare Products Regulatory Agency) guidelines to prevent contamination and maintain compliance.

Can LF&E support clinical trials logistics?

Yes! LF&E provides specialised logistics for clinical trials, including the transport of investigational medicinal products (IMPs), biological samples, and temperature-sensitive trial materials. We ensure full regulatory compliance and time-sensitive deliveries.

Does LF&E offer international refrigerated transport?

Currently, LF&E specialises in UK and Ireland-wide temperature-controlled logistic solutions. If you require international shipping, we can advise on the best logistics partners or possible custom solutions.

How do I request a quote for LF&E’s logistics services?

You can request a quote by contacting us via:
Phone: 0845 643 0138
Email: logistics@lfetransport.co.uk
Or visit our Contact Us page for more details

In partnership with the NHS

When it comes to healthcare — every mile matters.

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In partnership with the NHS

When it comes to healthcare — every mile matters.