LF&E Privacy Policy
Effective Date: 21 May 2025.
LF&E Refrigerated Transport Limited trading as LF&E Temperature Controlled Logistics (“LF&E”, “we”, “us”, or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website: www.lfelogistics.co.uk (the “Site”), and your rights under UK data protection laws.
If you do not agree with this Privacy Policy, you should stop using our Site immediately.
1. Who We Are
- Company Name: LF&E Refrigerated Transport Ltd
- Company Number: 06716687
- Registered address: Ripley House, Ripley Drive, Normanton, West Yorkshire, WF6 1QT
- Trading address: Ripley House, Ripley Drive, Normanton, West Yorkshire, WF6 1QT
- VAT number: GB 943 2063 42
- Data Protection Officer: Mr. Richard King
- Email address: dpo@healthnethomecare.co.uk
- Phone: 0800 083 3060
- Information Commissioner's Office (ICO), Medicines and Healthcare products Regulatory Agency (MHRA)
2. What This Policy Covers
This policy applies solely to your use of our Site. Where we link to other websites, please be aware that we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites before submitting personal data.
3. What Personal Data We Collect
Depending on your interactions with us, we may collect the following information:
- Identity data (e.g., name, date of birth, gender)
- Contact details (e.g., address, email, telephone)
- Employment information (e.g., job title, company name)
- Financial data (e.g., payment details)
- Technical data (e.g., IP address, browser type, device information)
- Usage data (e.g., pages visited, time on site, clickstream)
- Preferences and communication history
- Patient care delivery and logistics information, where applicable
- Information provided through forms or live chat
- Marketing and interaction data
4. Legal Basis for Processing Your Data
We process your data based on one or more of the following legal grounds:
- Your consent
- The performance of a contract
- Legal obligations we must comply with
- Our legitimate interests, provided these are not overridden by your rights
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data (“the right to be forgotten”)
- Restrict or object to the processing of your data
- Receive your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner's Office (www.ico.org.uk)
To exercise your rights, please contact us using the details provided above.
6. How We Use Your Data
We use your personal data to:
- Manage user accounts and website access
- Deliver products and services to you
- Handle enquiries, consultations, and feedback
- Personalise your experience and improve our services
- Manage orders, billing, and logistics
- Send service-related and marketing communications (with your consent)
- Monitor website activity and improve user experience
- Comply with legal obligations
7. Marketing and Communication Preferences
You will only receive marketing communications if you have provided clear consent or if we have a legitimate interest in doing so. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.
8. Automated Processing and Profiling
We use automated systems (e.g., Infusionsoft, Convertflow, Xero, Paragon, Dear Inventory) for:
- Marketing campaign delivery and routing enquiries to relevant departments
- Segmentation based on your interaction with our services
You may request human intervention if decisions are made solely based on automated processing.
9. Data Retention
We will retain your data only for as long as necessary for the purposes outlined in this Policy:
- Non-clients: If there is no interaction for 12 months, your data will be deleted
- Clients: Data is retained in accordance with legal, financial, and recordkeeping obligations
10. Data Transfers
We store and process your data in the UK and European Economic Area (EEA). If data must be transferred outside of the EEA, we ensure that adequate safeguards are in place in line with UK GDPR requirements.
11. Sharing Your Data
We do not sell or share your personal data with third parties for marketing purposes. We may share data with trusted service providers for:
- Website analytics and automation (e.g., Google, Facebook, Convertflow)
- Customer relationship management and communications
- Legal compliance (e.g., to comply with court orders or government authorities)
We ensure all third parties comply with data protection laws and only process data based on our instructions.
12. Cookies and Tracking
Our Site uses cookies and similar technologies to enhance user experience and analyse website performance. Cookies may be set by us or third-party providers.
You can control or disable cookies via your browser settings. Essential cookies are required for the website to function and are exempt from consent requirements.
For detailed information, please refer to our Cookie Policy.
13. Accessing Your Data
To access your personal data, submit a subject access request in writing to our Data Protection Officer using the contact details above.
We aim to respond within one calendar month. Requests are typically free of charge unless they are manifestly unfounded or excessive.
14. Keeping Your Data Secre
We take appropriate technical and organisational measures to protect your data, including encryption, access control, and regular reviews of our security practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or regulatory obligations or our internal practices. Any updates will be posted on this page. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or your personal data, please contact:
